Frequently Asked Questions – Employees

Team Email Support

Patient Authorization, CSC & Billing Support:
CSCHelp@BurgerRehab.com

Human Resources:  
HR@BurgerRehab.com

IT, Operations or Facility Support:
Help@BurgerRehab.com

Facility Maintenance, Orders & Operational Support:

Facilities/Maintenance Request Form

Timekeeping

  1. What app do I use to log my hours?

    Paychex

  2. Who do I contact if I’m having problems with Paychex?

    TCPhelpdesk@burgerrehab.com

Human Resources

  1. How do I contact Human Resources?

    HR@burgerrehab.com

  2. What kind of things can Human Resources assist with?
      • Benefits & Insurance Programs
      • Compensation
      • Continuing Education & Training
      • Corporate Compliance
      • Harassment
      • HIPAA/Confidentiality & Red Flags/Privacy
      • HR Policy & Processes
      • Risk & Safety Management
  3. I need a HR form. Where can I find it?

    All HR forms are stored in L:\Employee Resources\Forms\HR Forms

Personal Changes/Employee Records

  1. What app do I use to change my name/address/email address/phone number/etc.?

    Greenshades – After you submit your request, HR will let you know if there is any additional documentation required.

  2. Where can I view/download paystubs and W-2’s?

    Greenshades

  3. Who do I contact if I’m having problems with Greenshades?

    HR@burgerrehab.com

  4. I was originally an employee of Burger Associates. Where do I log in for historic paystubs or W-2’s?

    Burger Associates Historical Employee Document

Benefits

  1. I am eligible for health benefits and want to enroll. Where do I go?
    • You are able to enroll online through VBAS.
    • Effective December 1, 2020 log into your Employee Navigator Account to add/change your beneficiary.
    • An Enrollment Guide is available on OwnCloud. Select Employee Resources, then Benefits Information, then Vbas_Open Enrollment_Reference Guide
  2. I need to make a change to my benefits (like dropping a dependent who now has coverage of his/her own, or adding a new baby). How do I do this?

    Log into your VBAS account to notify us of the change. After you submit the request, HR will advise if additional documentation is required.

    After December 1, 2020 login into your Employee Navigator Account.

  3. How do I name a beneficiary for my Term Life/AD&D policy?

    Log into your VBAS account to add/change your beneficiary.

    Effective December 1, 2020 log into your Employee Navigator Account to add/change your beneficiary.

  4. Where can I find more information about our benefits?
    • Log into OwnCloud. Select Employee Resources, and then Benefits Info.
    • If you have additional questions, please contact Human Resources at hr@burgerrehab.com
  5. Where can I get more info about the Employee Assistance Program (EAP)?

    Reliance Standard EAP

  6. Where can I get more info about our medical insurance?
  7. Where can I get more info about our dental insurance?

    Cypress Ancillary Benefits

  8. Where can I get more info about our vision insurance?

    Superior Vision

  9. Where can I get more information about our voluntary insurance programs?

    Celita Pedro
    AFLAC Representative
    Email: Celita_pedro@us.aflac.com
    Phone: (916) 396-4233

  10. How can I view my 401(k) account?

Employee Discounts

  1. How much is the Verizon Wireless discount, and how do I take advantage of it?

    Link to enroll

Expense Reimbursement

  1. How do I submit my receipts for reimbursement?

    Please complete the expense report form, sign it, and have your manager/director approve. Send the completed form along with the receipt to Accounts Payable at AP@burgerrehab.com or by fax to 916-983-5945.  If you are requesting reimbursement for a TB test or a CPR certification, please note that in the “other” section of the form.

  2. Is the expense for renewing my CPR certification reimbursable?
    • Yes! Please complete the expense report form, sign it, and have your manager/director approve. Send the completed form along with the receipt to Accounts Payable at AP@burgerrehab.com or by fax to 916-983-5945.  If you are requesting reimbursement for a TB test or a CPR certification, please note that in the “other” section of the form.

Technical Support

  1. Who do I contact when I have computer or network issues?

    Help@BurgerRehab.com or call 800-382-5011, ext. 249. Tech Support hours are Monday-Friday, 7:00am-3:00pm PST.

Manuals and Other Resources

  1. Where can I find Resource Manuals, Employee Directories, etc?

    L:\Employee Resources\Forms\HR Forms

Return to Employee Resources Page